In this module you’ll:

• Define human-centred design, and understand its importance in leadership today
• Explore the principles of human-centred design: empathy, collaboration, iteration
• Understand the strategic benefits of human-centred design for your organisation and role as a leader

In this module you’ll:

• Explore techniques for building empathy
• Understand user needs and pain points, and how this understanding can be applied in every area of your organisation
• Map user journey

In this module you’ll:

• Facilitate effective brainstorming sessions
• Explore divergent and convergent thinking techniques
• Select the best ideas for prototyping

In this module you’ll:

• Appreciate the importance of rapid prototyping
• Use techniques for building and testing prototypes
• Perform iterative testing and understand feedback loops

In this module you’ll:

• Understand the principles of human-centred design cultures
• Identify where you can integrate human-centred design into your culture 
• Explore how to measure the impact of human-centred design initiatives